Last updated: 6 May 2026.
This policy explains how Synthark Mobility Group Ltd. handles returns, refunds and rework on workshop services and parts. It sits alongside your statutory rights under the Consumer Rights Act 2015 — none of which it limits.
1. If a part is faulty
Manufacturer warranties typically run from 24 months (consumables and pads) to 60 months (premium AGM batteries). We administer those warranties on your behalf — you bring us the receipt, we deal with the supplier. If the part is replaced under warranty, the labour to refit it is provided at no charge during the first 12 months from the original fitment.
2. If the work isn't right
If you spot something we missed — a residual squeak, a slow leak, a balance that drifts — bring the car back within 14 days and we'll diagnose and re-do at no charge. Beyond 14 days, the 12-month workmanship guarantee continues to cover any genuine fault in our fitting.
3. Cancelling before work has started
If you've paid a deposit and then change your mind before any tools have been picked up, the deposit is refunded in full to the original payment method within 5 working days. If a part has already been ordered specifically for your car, the supplier's restocking fee (typically 15–25%) is deducted before refund.
4. After the work is complete
Once a service has been completed and signed off, the work is provided as-agreed and is not refundable on a change-of-mind basis. Any concern about quality or workmanship falls under sections 1 and 2 above and will be looked at on a goodwill or warranty basis.
5. Tires within 30 days
If a newly-fitted tire fails through a manufacturing defect within 30 days, we replace it free of charge under our supplier's defect policy. Damage from kerbing, road debris or under-inflation is not covered, but a like-for-like replacement at workshop cost is offered as a goodwill option.
6. How to start a return or claim
Email [email protected] with your invoice number, the registration plate and a short description. We aim to respond within one working day. Most claims are settled with a single workshop visit.
7. Disputes
Persistent disputes can be referred to The Motor Ombudsman, who provide an impartial service free of charge to consumers.